Account management
Customer Service Management
Buyer messages, returns, feedback and A-to-Z claims handled on time, so your metrics stay healthy and customers stay happy.
Best for
Sellers struggling to answer messages in time
Brands with rising returns or negative feedback
Multichannel sellers with many inboxes
Marketplaces: Amazon US, UK, DE, CA, MX, Walmart, eBay
What's included
What we handle for you
01
Buyer messaging
Replies to buyer questions within marketplace time limits.
02
Returns & refunds
Return requests processed according to your policy.
03
Feedback management
Negative feedback addressed and removal requested where eligible.
04
Claims handling
A-to-Z and chargeback responses prepared and submitted.
05
Review insights
Recurring complaints summarized for product improvements.
06
Response templates
On-brand templates for common questions.
How it works
Getting started
01
Free strategy call
We learn about your products, goals and current setup.
02
Review & plan
We audit the account and share a clear plan with priorities.
03
Execute & report
Our team does the work and reports progress on a set schedule.
Talk to us about customer service
A free strategy call to look at your account and agree on next steps.
Other services
Full-Service Account Management→
Amazon / eBay / Walmart Brand Management→
Walmart Account Management→
Advertising (PPC) Management→
Ads Management→
Amazon SEO Strategy→
Product Listing Optimization→
Brand Growth and Protection→
LLC Formations→
Amazon Account Audit→
Inventory and Revenue Recovery→
Customized Reporting→
Free Personalized ASIN Review→